We do not refund for a change of mind. We are a small business, and each transaction comes at a cost to us, which we will not be able to recover if we refund you.
We will, however, offer a refund or replacement if the product reaches you in a less than ideal state.
While we take every care to package the product so that it doesn’t break, accidents can happen. If your Binchotan was crushed in transit, send us a photo of the damaged product as soon as you receive it, and we will send a replacement, free.